utility bill. It has been 5 days since I made my withdrawal - the online chat assistance confirmed that they were going to process my transaction yesterday. Hi my withdrawal was cancelled and reversed back on to the casino account. In order to complete the fully. I have sent in forms of I'd including my passport. Even so, my withdrawal was cancelled (on 21th august) due to some kind of ecopayz number account error (which is not true). spoke to. . bank card.