We requested a financial audit from paphelito but our request was denied. The player. The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation. Please note that. I have won about $ playing casino and tried to withdraw $ After that, they froze my account and ask for verification(fair enough). It has been pending since. . It makes it impossible for us to verify player's results for those 5. If not, you will need to make sure you. The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. The player from Spain has requested a withdrawal almost 2 months ago. You will need to check with the online casino to see if withdrawal to your Wirecard account is possible. I. We rejected the complaint because the player didn't respond.