The player from Spain has requested a withdrawal almost 2 months ago. You will need to check with the online casino to see if withdrawal to your Wirecard account is possible. We requested a financial audit from paphelito but our request was denied. It has been pending since. We rejected the complaint because the player didn't respond. I have won about $ playing casino and tried to withdraw $ After that, they froze my account and ask for verification(fair enough). Please note that. . It makes it impossible for us to verify player's results for those 5. I. The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. If not, you will need to make sure you. The player. The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation.